Totinna – Shipping Policy

Tracking

• Tracking numbers are updated within 1–3 business days. You will receive an email confirmation as soon as your package has shipped.

• You can also track your package on our Order Status Page.

• Shipping times may vary due to product availability. Totinna reserves the right to cancel any orders in case of product unavailability; if this happens, customers will be contacted immediately.

• Please note: any taxes and customs fees related to your purchase are the responsibility of the customer.

• These are estimated delivery times; weekends and public holidays are not included.

• If you have any questions about your delivery, please contact our Customer Care team at support@totinna.com.

Shipping Details

• Please allow 1–3 business days for order processing.

• Orders are shipped Monday to Friday.

• Standard shipping typically takes 7–15 business days. However, delivery times may vary depending on carrier logistics and unforeseen delays in transit.

• Please make sure your shipping details are 100% correct before placing your order. Totinna is not responsible for incorrect or incomplete shipping information provided at checkout, and refunds will not be issued in such cases.

• Totinna is responsible for shipping the item to the address provided at checkout. We are not liable if the package is lost or stolen after being marked as delivered by your local postal service. Please ensure your delivery location is safe and secure.

• If you’ve made a mistake with your shipping address or wish to modify/cancel your order, please email support@totinna.com within 1 hour of placing the order, including your order number and the updated details. Once order processing begins, we cannot make changes or cancellations.

• During peak holiday seasons, packages may take longer to arrive due to carrier capacity.

• Please note: we currently do not support PO Box addresses.